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-- -- -- -- -- -- -- -- !-- Products Solutions Customers Resources Company Request a Demo Request a Demo Search for: Solutions Jumpstart and supercharge your experience programs with apps, components, and integrations Medallia Xchange Roles CX Professionals EX Professionals Account Management Contact Centers Location-Based Operations Research & Insights Industries Automotive Financial Services Government Healthcare Insurance Nonprofit Restaurants & Food Service Retail Technology & Services Telecommunications & Media Travel & Hospitality Institute Thought leadership, education and events from Medallia. Learn More Thought Leadership Your source for the latest CX research, insights and resources. Ask Now Text Analytics CX Profiles CX Journeys Action Intelligence Insights Suite Company Creating a culture that values every person and every experience. Our Values About Medallia Leadership Diversity Giving Back Investors Services Partners Careers Medallia × Pip Hare Newsroom Contact Us EXPERIENCES Customer Experience Employee Experience B2B Experience Product Experience CORE PLATFORM Overview Athena AI Integrations Security CAPTURE SIGNALS Conversations SMS, messaging Speech Voice interactions Digital Website, in-app Anywhere Device, IoT Social Social listening & reviews Surveys Direct feedback LivingLens Video & focus groups ANALYZE & PREDICT Ask Now Rapid research Text Analytics Words to insights CX Profiles Complete experience views CX Journeys Cross-channel journey analytics Action Intelligence AI powered actions Insights Suite Insights at your fingertips TAKE ACTION Personalized Alerts & Reporting Right insights, right person Medallia Mobile Insights in your hand Crowdicity Idea crowdsourcing Zingle Real-time engagement Voices Customer voice at a glance Strikedeck Customer success management MASTERCAST SERIES Learn from the experience masters in a self guided format. Learn More EVENTS & WEBINARS Event Calendar Experience ’20 MasterCast Series PowerUp Series Experts on Demand RESOURCES Blog Resource Library Case Studies Training & Certification Customer Knowledge Center Products Platform Overview -- Customer Experience Employee Experience B2B Experience Product Experience Overview Athena AI Integrations Security Conversations Speech Digital Anywhere Social Surveys LivingLens Ask Now Text Analytics CX Profiles CX Journeys Action Intelligence Insights Suite Personalized Alerts & Reporting Medallia Mobile Crowdicity Zingle Voices Strikedeck Solutions CX Professionals EX Professionals Account Management Contact Centers Location-Based Operations Research & Insights Automotive Financial Services Government Healthcare Insurance Nonprofit Restaurants & Food Service Retail Technology & Services Telecommunications & Media Travel & Hospitality Customers Resources Event Calendar Experience ’20 MasterCast Series PowerUp Series Experts on Demand Blog Resource Library Case Studies Training & Certification Customer Knowledge Center Company About Medallia Leadership Diversity Giving Back Investors Services Partners Careers Medallia × Pip Hare Newsroom Contact Us Request a Demo Feedback -- b2b technology enterprise it 0 Thank You Your message has been received and we will contact you shortly. Telehealth solution for a great patient experience. Learn more. Telehealth solution for a great patient experience. Learn more. Come back strong with great experiences. The Customer Experience Platform that keeps you connected with video, voice, ideas and messaging. Request a Demo See Customers Reopen and return to work with confidence Get Started Your all-access pass to Medallia Experts Book a Meeting Tap into the power of video feedback Medallia LivingLens Understand Every Journey Understand Every Journey Capture signals from experience and operational data to understand every experience along every customer or employee journey. Capture signals from experience and operational data to understand every experience along every customer/employee journey. "The payback on our investment in Medallia was realized within one month." Anticipate Needs & Predict Behavior Leverage AI and machine learning to detect patterns and predict behavior and identify risks and opportunities to optimize experiences Leverage AI and machine learning to detect patterns and predict behavior and identify risks and opportunities to optimize experiences Leverage AI and machine learning to detect patterns and predict behavior and identify risks and opportunities to optimize experiences Improve Outcomes Make changes that matter by driving targeted actions to improve experiences before, during or after they occur Make changes that matter by driving targeted actions to improve experiences before, during or after they occur Drive positive outcomes by driving targeted actions to improve experiences before, during or after they occur Four Core Experience Suites CUSTOMER EXPERIENCE Provide exceptional experiences to consumers at every touchpoint. Understand their needs, predict behaviors, and drive positive outcomes. LEARN MORE BUSINESS EXPERIENCE Drive loyalty of your business customers by optimizing every interaction with every function in your organization along their journey. LEARN MORE EMPLOYEE EXPERIENCE Drive excellence and create a high performing workforce and drive employee excellence. LEARN MORE PRODUCT EXPERIENCE Drive loyalty and embed the customer’s pulse into every decision along the product life cycle. Understand usage, A/B test concepts, and predict trends. LEARN MORE The World’s Leading Brands Trust Medallia See how customers improve & drive impact Since partnering with Medallia... we’ve driven $2 billion in additional payment volume. Learn More Net Promoter Score is up, retention is up… and that’s about $500 million annually in revenue. Learn More All of our staff uses the Medallia system. It’s integral to our continued success. Learn More See Customer Stories Talk to Sales Let’s chat about your future success. +1 866 562 1834 English (US) English Deutsch Español/Europa Español/América Latina Português Français Italian Request a Demo Learn how Medallia can work for your business. Get In Touch We want to hear from you Get in Touch -- CX 101 Net Promoter Score Voice of the Customer CEM Software Customer Experience Management Customer Retention CX Platform Text Analytics Admin Suite Ask Now Integration Layer Insights Suite Mobile Voices Social Company About Medallia Customers Services Events & Virtual Experiences Newsroom Investors Contact Us Blog Medallia Leadership Team Partners Data Protection Medallia Experience Conference Medallia Careers Copyright © 2020. Medallia Inc. All rights reserved. Terms of Use Privacy Policy Security Environmental Policy © Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia and/or its affiliates. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks are the property of their respective owners....